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Had this happen a few times initially after I got my 21 TLX, when using remote start via the app. I found that if I lock it first via the app, then remote start via the app it unlocks normally.

I know if you remote start via the fob, you definitely have to lock it first as well. You would think that would not be necessary when remote starting via the app since the app knows the car is locked, but perhaps that is the issue.

Maybe a coincidence, but I can say that the problem has not happened again since I started locking it first via the app, and I use that feature very regularly.
 
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