That what it sounds like.
Maybe take photos and show them to the service department to get it fixed under warranty.
A long, long time ago, I had to remove the tint from my car windows when I moved to a different state. Apparently, I pulled or scraped away some of the conductive wire. Since the car was way out of warranty, I found some electric glue. This glue electrically reconnected the wire strand across the back window. The strand had a gap. Once filled, the strand worked once again.
I would have the dealer fix it at this point.