Hello, did anyone get the Honda/Acura rebate with the purchase of their new TLX? My dealer messed up my paperwork and didn't get me the rebate. It has delayed my transaction as I am going through Honda/Acura customer service to get back to me. Can you tell me about your experience getting the rebate or dealing with their customer service reps?
Basically what happened was the financing paperwork was submitted, the loan was approved, but the dealer never told me I had to give them a copy of my current Honda's state registration in order to qualify for the rebate. I sent them the registration on Sept 2nd so they would have everything to transfer my plates. It turns out it was also the last day for the rebate to be submitted. Since they didn't get it until night time and opened the email on the 3rd they didn't submit it. When I called a week later to see when they would have my preferred order at the dealership they called me back 2 days later telling me they never looked for the car because they want to know if I still wanted the car since I wouldn't get the $1,500 rebate offer. So for 8 or 9 days they couldn't call me to tell me they didn't get the rebate through. The dealer won't talk to Honda finance about it and the most they will do for me is make the first payment of $500, so I am out another payment of $500 in a debit card and $500 in accessories.
I would appreciate your feedback. Thanks all.
Basically what happened was the financing paperwork was submitted, the loan was approved, but the dealer never told me I had to give them a copy of my current Honda's state registration in order to qualify for the rebate. I sent them the registration on Sept 2nd so they would have everything to transfer my plates. It turns out it was also the last day for the rebate to be submitted. Since they didn't get it until night time and opened the email on the 3rd they didn't submit it. When I called a week later to see when they would have my preferred order at the dealership they called me back 2 days later telling me they never looked for the car because they want to know if I still wanted the car since I wouldn't get the $1,500 rebate offer. So for 8 or 9 days they couldn't call me to tell me they didn't get the rebate through. The dealer won't talk to Honda finance about it and the most they will do for me is make the first payment of $500, so I am out another payment of $500 in a debit card and $500 in accessories.
I would appreciate your feedback. Thanks all.