Hello,
I finally went to pickup my new TLX today from the dealership. Everything was set and I was sent over to the finance person to do all the paperwork. They told me about the extended warranty and at first I turned it down. However, I then asked if it included maintenance as well, which she stated that she could throw that in for the same price. That got me really thinking about it so I asked more about the extended warranty. I was extremely surprised when she said that it was for 100,000 miles with NO term limit (years). That just boggled my mind so I asked a couple more times if she was sure there was no term limit. I even asked if I were to only drive the car 5 miles per year that it would pretty much last forever. I agreed to the terms she stated, 60,000 mile maintenance and 100,000 mile platinum coverage warranty with no term limit for a total of $2,475.
When I looked over the warranty paperwork I noticed that that the term box was blank (and still is) and the mileage was filled in with 100,000. I also noticed that the type of coverage (silver, gold, platinum, etc.) was not selected/checked. So I asked if she could check the box before I signed the contract. She seemed a little hesitant at first but went ahead and checked the box. Afterwards I proceeded to sign all the paperwork and paid my down payment. She left the room and came back and handed me an envelope with a copy off all the paperwork inside, or so I thought. Being the detail oriented person that I am I decided to verify that a copy of all my paperwork was inside before I left...surprisingly a copy of the extended warranty contract was not inside. I went back inside the dealership to find her but she was not in her office. I ended up running into the salesman I dealt with and asked him for a copy. He went and found her and she sent him to her office. When he found the warranty paperwork he asked how long it was for. I told him it was for 100,000 miles. He then asked for how many years? I told him that there was not a term limit as I had agreed to with the finance person and signed for. He was a little surprised so instead of giving me a copy he went and grabbed the finance person. She quickly walked to her office and gave me a copy of the warranty contract without issue, and more importantly with the term box blank. I said goodbye and was on my way home.
About 5 minutes into my drive home my phone rang over the cars bluetooth. I thought it was my wife calling as she was driving right behind me. It was the salesman I dealt with telling me that the extended warranty had a term of 7 years. I told him that I had not agreed to a term of 7 years, I had agreed to a no term limit with 100,000 mile warranty. He told me to think it over the weekend and call him back on Monday to see if wanted to keep it with a 7 year term or if I wanted to cancel it. He also sent me a text to come in and sign more paperwork afterwards...
This is really stressing me out as I'm not sure I would've gotten the warranty if it had a term limit. I say this because I will probably only drive this car 7,500 miles annually and keep it for 10 to 15 years.
Anybody have any advice? Should I contact a lawyer? I think 7 years/100,000 mile warranty for $1,200 is still a good deal, but it is not what I agreed to, asked about multiple times confirm, and signed a contract for.
I finally went to pickup my new TLX today from the dealership. Everything was set and I was sent over to the finance person to do all the paperwork. They told me about the extended warranty and at first I turned it down. However, I then asked if it included maintenance as well, which she stated that she could throw that in for the same price. That got me really thinking about it so I asked more about the extended warranty. I was extremely surprised when she said that it was for 100,000 miles with NO term limit (years). That just boggled my mind so I asked a couple more times if she was sure there was no term limit. I even asked if I were to only drive the car 5 miles per year that it would pretty much last forever. I agreed to the terms she stated, 60,000 mile maintenance and 100,000 mile platinum coverage warranty with no term limit for a total of $2,475.
When I looked over the warranty paperwork I noticed that that the term box was blank (and still is) and the mileage was filled in with 100,000. I also noticed that the type of coverage (silver, gold, platinum, etc.) was not selected/checked. So I asked if she could check the box before I signed the contract. She seemed a little hesitant at first but went ahead and checked the box. Afterwards I proceeded to sign all the paperwork and paid my down payment. She left the room and came back and handed me an envelope with a copy off all the paperwork inside, or so I thought. Being the detail oriented person that I am I decided to verify that a copy of all my paperwork was inside before I left...surprisingly a copy of the extended warranty contract was not inside. I went back inside the dealership to find her but she was not in her office. I ended up running into the salesman I dealt with and asked him for a copy. He went and found her and she sent him to her office. When he found the warranty paperwork he asked how long it was for. I told him it was for 100,000 miles. He then asked for how many years? I told him that there was not a term limit as I had agreed to with the finance person and signed for. He was a little surprised so instead of giving me a copy he went and grabbed the finance person. She quickly walked to her office and gave me a copy of the warranty contract without issue, and more importantly with the term box blank. I said goodbye and was on my way home.
About 5 minutes into my drive home my phone rang over the cars bluetooth. I thought it was my wife calling as she was driving right behind me. It was the salesman I dealt with telling me that the extended warranty had a term of 7 years. I told him that I had not agreed to a term of 7 years, I had agreed to a no term limit with 100,000 mile warranty. He told me to think it over the weekend and call him back on Monday to see if wanted to keep it with a 7 year term or if I wanted to cancel it. He also sent me a text to come in and sign more paperwork afterwards...
This is really stressing me out as I'm not sure I would've gotten the warranty if it had a term limit. I say this because I will probably only drive this car 7,500 miles annually and keep it for 10 to 15 years.
Anybody have any advice? Should I contact a lawyer? I think 7 years/100,000 mile warranty for $1,200 is still a good deal, but it is not what I agreed to, asked about multiple times confirm, and signed a contract for.