I ordered a TLX SH-AWD elite with launch package on August 30th. Was advised delivery would be in October. Stopped into the dealership on October 15th. My salesman was not available so spoke with another -gave him my info (my name and the model that I had ordered). He went away, and was gone for some time. When he returned he advised that my car was in transit on a train and should arrive middle of the following week (October 22nd or so).
On October 22nd, my salesman phoned to provide an update on the car. He said it was currently being built and should be available towards the end of the next week - October 31st or the following week. I told him what the other salesman had told me and he said the guy was mistaken, that they had received a tech model but not an elite. OK Whatever, I've waited this long, what's another week or so. However, he went on to say the launch package wasn't available and did I still want the aero kit. I responded by asking about the extra set of rims. He said the rims were not available. I then asked about the 2 year free service with the PIN number if the care didn't arrive until after the end of October. He said that wasn't a problem.
I originally wanted the vehicle to be in the graphite metallic. The salesman had explained that the launch kit was only available in white or black. The launch kit was such a good deal, I was not prepared to give it up for over the color so decided on the white. My agreement to purchase clearly indicates the launch package and its price.
Planning on going to the dealership tomorrow - will be interesting to see how they handle this.
Feedback?? Thoughts??
On October 22nd, my salesman phoned to provide an update on the car. He said it was currently being built and should be available towards the end of the next week - October 31st or the following week. I told him what the other salesman had told me and he said the guy was mistaken, that they had received a tech model but not an elite. OK Whatever, I've waited this long, what's another week or so. However, he went on to say the launch package wasn't available and did I still want the aero kit. I responded by asking about the extra set of rims. He said the rims were not available. I then asked about the 2 year free service with the PIN number if the care didn't arrive until after the end of October. He said that wasn't a problem.
I originally wanted the vehicle to be in the graphite metallic. The salesman had explained that the launch kit was only available in white or black. The launch kit was such a good deal, I was not prepared to give it up for over the color so decided on the white. My agreement to purchase clearly indicates the launch package and its price.
Planning on going to the dealership tomorrow - will be interesting to see how they handle this.
Feedback?? Thoughts??
Thanks
