Dimples in New 2023 A-spec Leather

Actually it went really well. I was skeptical when the dealer service representative said it would have to be approved by the regional warranty manager and it could take 1-2 weeks. He sent him the pictures yesterday and I received word today that it was approved.

When I went to the dealer yesterday and met with the sales man who sold me the car and the service representative, I asked them to look at 3-4 2023 TLXes with me on the lot and it was so obvious. All were perfect with barely any dimples.

This makes me very happy, since the car is so great but the seat defect was so bad.

Update. They have an uphostery company that does this type of work. When it was completed, the seat was far worse than when I dropped it off. Both sides incredibly wrinked and the fronts near the knees were loose. The uphostery guy tried to explain to me that nothing more could be done and went off talking about "not enough hog rings on today's cars".
This all made no sense. So I asked to escalate this to the regional service manager. He agreed it was messed up and they put in an entirely new seat so now I am happy.

Kevinmac said:

Great, doesn’t speak well for that upholstery shop! They can add hog rings!

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Did you used to work for Acura and handled these type seat issues? I seem to recall your name on another seat post..