if they told you a week then it might be a month for me then. Getting my paper work ready, here I come lemon lawI was able to speak with what I will describe as an entry level customer service “operator.” The person I spoke with took notes and asked me to clarify a few things. Fortunately, I had previously logged a complaint by email so I had a case number to refer to. That intake person told me that she had filed her notes with my case number and that a case manager would review the case in full, contact the dealer, and get back to me in “about a week.” I am less than confident that I will receive a call —- ever. Acura Customer Relations is definitely not on par with their desire to be considered a luxury brand. “In about a week?” Seriously?
Just spoke to Acura Customer Representative since I have no luck of getting any response from the case manager. I have tried leave the voicemail but no luck. Acura’s customer rep can not even reach the case manager. I was told that they will escalate my case to the case manager supervisor for review and they will be contacting me without any specific timeline. What a shame to the brand calling it self luxury. It can’t even provide a normal customer service to help resolve the issues.