Join Date: Feb 2018
Location: Ontario, Canada
Mentioned: 2 Post(s)
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I took it back to the Barrie location (where I purchased the car from) and got the fussy service manager to test drive. To my dismay, the 15 min he drove it the car was behaving okay. The shifts were smooth enough where I wouldn't have complained in the first place. We switched places and I tried driving it as well, and I could not recreate it. All modes and throttle variations, the hard shift wasn't there. On the drive back to the dealership, it did hiccup a little but not as bad as I have become used to, but the manager did admit he noticed. He said that is just a characteristic of the car, and that there is nothing further they could do about it. Sucks that I spent a two hour drive up there just for the problem to not get shown properly. I even printed out and showed them the TSB and the next steps, and I printed out around 10 tlxforums forum threads where a client complained about this same issue and got it resolved via replacement (I know this doesn't hold much weight but it's something).
On the drive home, I got Acura Client Care on the phone, made a case and let them know the whole situation; they confirmed with the dealer that there is nothing else they could do for now. Basically they won't send out an engineer or take it seriously until the dealership admits there is a problem. After this I drove it around for a week and I did notice multiple occasions where the car was smooth, where I would almost not notice the shift. But most of the time it's back to the normal hard jerk when accelerating and surging sensation when braking. I guess the software update did do something but did not get rid of the problem completely. Acura Client Care did say I could get a second opinion, so this morning I dropped it off at the other dealership I mentioned earlier (the one where they tried to get me to do a trans flush).
My experience with this dealership this time was much better, the service person was not the same as before but he did recognize me and empathized with the situation more. He gave me a loaner within 20 min and introduced me to 'one of the best techs in Ontario'. He said they will do a proper test and will be in contact with Acura to get this resolved, and he said to keep the loaner for however long that takes (may be a few days or upto next week).
Feeling much more taken care of now. I hope they can recreate what I am experiencing and at least compare it to the 2016 Trans to see if there is a noticeable difference so that I can make a case for myself.
Last edited by lakshan; 03-22-2018 at 05:41 PM.