Case manager called back and I interrupted her before she could even start talking about the TSB software update/relearn procedure (bullshit) that they put us through.
I argued with her on the phone for another 10 minutes only for her to keep trying to press the matter.
I mentioned the countless others that have gone through this and still ended up needing a replacement. I made sure she was fully aware that I knew the process, but I wasn't going to settle for anything less than a replacement trans or new car essentially.
I ended the call with her on the note that I wasn't satisfied with their stall tactic, and they need to admit the process has failed. They should just acknowledge the faulty transmission and recall the whole batch. I informed her that she has not helped thus far, and I will be calling the dealership to demand they recc a replacement trans. They strive for customer satisfaction, and I made it perfectly clear to my service adviser upon drop off that I know the failed process and also wouldn't settle.
Somehow she was able to get him on the phone before I could, which pissed me off royally. So I had someone from the dealership email him to contact me immediatley.
When my service adviser called back, I greeted him with " Hi, John... I'm really disappointed. Did you really think the TSB software update was going to satisfy me?" ..and from there you can assume how the conversation went. I ended the call with "If I have to come there to pickup my vehicle and the transmission isn't replaced, you, me, the service director, and the GM "Dan" are all going to have a little huddle about how you sold me a car, and don't want to acknowledge there's a major issue, and satisfy me as a customer".
His response was "ok, David, I'll have our service director call you back right away!".
45 mins later.. John calls back and I purposely let it go to voicemail. The voicemail states that they are reaching out the DM to try to approve the replacement trans!!! Fingers crossed!